Author Archives: Atlanta B.A.

A Little Laugh On A Monday

I’ve been collecting pics from numerous sources of funny usability fails.

Since it’s Monday… and by that I mean in all it’s possible Monday-ness… I’ve dropped some of them into my Instagram feed.

This one didn’t fit into IG’s cropping tool, but it’s too good to skip.

Scroll down to the bottom of the page for the rest and hopefully a little giggle.

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Hoping a cheaper unsubsidized price will bring sales, BlackBerry to sell Passport for $599

12/16/2014 UPDATE

http://www.foxnews.com/tech/2014/12/17/10-biggest-tech-fails-2014/?intcmp=ob_homepage_tech&intcmp=obnetwork

When you’re right, you’re right. FOX has declared this one of the biggest flops of the year.

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My first thought when I saw the picture was “God, that is ugly.”

Add in the fact that it’s square design will make it hard to stuff in your jeans pocket.

From a usability perspective it would seem that having the keyboard scrunched down at the bottom would make it very hard to use since your hands are way down below the center of gravity. I’d constantly be afraid of it flipping out of my hands and landing on all that glass.

Besides, do we really think many people are going to choose this instead of the i6 over a measly $50?

Kevin C. Tofel's avatarGigaom

If you want to buy a square-screened smartphone for less that most competing flagship handsets, you’re in luck: The BlackBerry Passport is expected to start at $599 off-contract when it launches this week. That’s less expensive than the new Apple iPhone 6 base model which starts at $650 at full-price and rises by $100 for a larger display or more storage.

The move is meant to spark interest in the new [company]BlackBerry[/company]. Speaking to the Wall Street Journal on Monday, BlackBerry CEO John Chen said “I figure that to try to get the market interested, we’re going to start a little lower than that.”

Chen is spot-on in his assessment as there has been practically no interest in the company’s handsets of late. BlackBerry has watched its once dominant market share evaporate into vapor as phones running [company]Apple[/company] iOS, [company]Google[/company] Android and [company]Microsoft[/company] Windows Phone have taken over. BlackBerry…

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Google’s Chromebook strategy moves forward with support for Android apps

The only thing I can recall about Chrome Books is that scathing commercial starring the guys from “Pawn Stars” where they basically call it a useless piece of fluff with no real purpose.

This software, at least to me, seems to be aimed at not making them a valid laptop but instead just a really, really big phone.

If you’ve always dreamed of playing “Candy Crush” on a big screen then now’s your big chance. Other than that, I really don’t see the benefit to the customer.

Kevin C. Tofel's avatarGigaom

Chromebooks just got a lot more interesting because Android apps now run on the Chrome OS laptops. Google first announced an experiment to get Android software on its Chrome OS devices back in June, even showing off one of them on stage. Details were scant at the time but on Thursday, Google shed more light on the process: It built special software that runs on top of Chrome OS called the Android Runtime for Chrome.

AndroidPixelSideBySide2

This runtime is the secret sauce for getting the Android apps to run on a non-Android device. ArsTechnica asked Google about the details and got this response:

The app code is all running on top of the Chrome platform, specifically inside of Native Client. In this way the ARC (Android Runtime for Chrome) apps run in the same environment as other apps you can download from the Chrome Web Store, even though they…

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Happy Birthday, Sis

Today marks my baby sister’s 44th birthday.

I haven’t always been the best brother. Two examples of this spring to mind.

First, she had a black tooth for much of her childhood when I caused her to fall into a sink faucet. Also, to this day she has tiny burn marks on her chest when  a snotty 12-year-old me let a trusting 7-year-old her drop an egg into a pan full of hot bacon grease.

However, there were times when I was a pretty good brother. Like the day Bobby kicked her in the stomach and I chased him into his place and dragged him out to kick his butt. His mom screamed at me and I just said “He kicked my sister”. His mom said “Oh, OK then. I’ll deal with him after you do.”

Then there was “Bunnyland”- a place where a sneaky older brother told his impressionable sister that we went when we hid under the blankets and I bounced the bed. I spun entire stories about the “King of the Rabbits” and other such nonsense for her late into the night.

There was “tea fights” and there was all the times we packed our entire room, hoping our parents would take the hint and move us to another place. Smuggling empty boxes through the window of our room and stashing the packed ones in the closet, like our parents wouldn’t notice all our stuff was gone.

If we’re ever kidnapped and have to prove we’re really us to each other we have a simple way- both of us can rattle off the complete address of the apartment complex we lived in more than 30 years ago. I have a hard time remembering my work address but I’ll remember that address on Colonial Drive til the day I die.

When we grew up there was the legendary “I can’t feel my teeth” party… but now is not the place for that tale.

My sister ended up marrying my best friend (a guy she used to hate) when he drove 200 miles to look after her during a hurricane. Funny thing is, when I was first moving my sister and mom to that new city I took him along as cheap muscle, On the way he told me “For all this work you owe me a girlfriend.” Debt paid bro, with 2 cute kids as interest.

Right now, Sis is going through some rough times. She’s taken the lead in dealing with some thorny family issues that have no clean resolution- but she’s doing the best she can under impossible conditions.

I can’t remember the last time I said it, probably Christmas when everybody is a better person, but I love you, Sis. You’re not the cuddliest kitten in the litter, but seeing how we grew up that isn’t a surprise. Everybody deals with the static their own way. For me, it was doing my best to give our parents fits and then leaving for Europe and the Army when I was 17. You opted to stand in there and slug it out.

They say you can’t choose your family, but if you could I’d still pick you for the game. Every team needs a bulldog that won’t ever back away from a fight.

Happy birthday, Sis… from an older brother that realizes, for a sister, he couldn’t have asked for better.

Note: This is probably the most proofed post I’ve ever written. You see, my sister is also a perfectionist with a degree in English.

Rule #1- Never make it hard for people to give you money.

This shouldn’t even need to be said- but the purpose of any business is to exchange your goods/services for your customer’s money. You have NO OTHER REASON to have your doors open.

However, we constantly see instances where companies make it needlessly painful for customers to give them money. This is never good because people know they have many other options out there.

I’ve already covered this behavior in an online situation with my “Pizza Ordering” post. I had to jump through hoops to even get to the “Order Online” screen. Well, Pizza Hut is way simpler and they bring hot, cheesy goodness to my house too. Original post: Just let me log in!

In the real world, the perfect example is our friends at Wal-Mart. I can’t tell you how many times me and the fam have walked in, filled up our cart with the 5 things we needed and 20 things we didn’t and then head over to check-out only to find 30 registers and precisely ONE open with a LOOOONG, slow line. They used to have those handy “self checkout” stations but could never get them to work and pulled them out.

So, I stand there and a clock starts ticking in my head. You NEVER want to give your customers time to rethink what they’ve already casually tossed in their cart. My wife is famous for slipping items back OUT of the cart as we shop because she “didn’t really need that”. As for me, when that clock starts ticking I know if something doesn’t happen quickly what is going to happen. Inevitably after five minutes of not moving, while watching the 4 employees not working shooting the breeze, I push my loaded cart out of line and walk out the door. Rarely is there less than $100 in that now abandoned cart. That is a Benjamin just walking out the front door because they couldn’t be bothered to open another lane.

NEVER let anything come between a customer giving you their money. Violate this simple rule and you may as well hang up the “Going Out Of Business” sign. It’s that simple.

The Red Door- Revisited

Remember my post on a certain national toy chain’s door colors?

Well, I don’t know if they read this blog (probably not), but there’s been changes!

The huge yellow front is gone, replaced by a neutral silver.

More importantly, they paid attention to the actual door colors. HUGE improvement.

Entrance is a welcoming yellow:

The exit is the standard “Do Not Enter” red:

Combined, the user finally knows which is which:

A huge improvement. It’s good to see a company realize their errors and correct them.

Now, if only their labels made any sense: