This is one of those cases where I’m so shocked at how stupid something is that I have to double-check to make sure that I’m right before I post it here. I really couldn’t believe I was right, but unfortunately I was.

Recently, I bought a new game on Valve’s Steam service. It won’t load for me, even though I’ve installed and reinstalled it twice now. So I try to send an email to Steam support.

This is the screen that I got. Click it for a better view…

Apparently, you need to have a COMPLETELY SEPARATE ID and password for Steam Support. WHAT? I need a Steam account and a separate Steam Support account??

It’s clear that even Steam realizes this is a bizarrely stupid idea because their little cartoon has “unique account” in a different color with a little hand pointing to it AND a “Pro Tip” telling you: “Yes, we really are telling you that you need a separate account for help on an ONLINE GAMING PLATFORM!”

I love the little black cat. A character in their own cartoon is saying “Why bother?” in disgust and before you ask, NO the cat is not a link to a page giving a valid reason for this idiocy.

Steam, why would you do something this stupid? The only reason you exist is online gamers. Why would you do something that is guaranteed to frustrate your ONLY consumers?